We identified a set of user needs that informed our priorities, based on our work with MPs and their staff, as well as ethnography, interviews and surveys with constituents.
MPs
As an MP, I want to be able to communicate effectively with my constituents so they are informed about what I am doing
As an MP, I need to keep on top of the correspondence I receive so that I don't lose track of the most important contacts and issues
As an MP, I need better ways to delegate work to caseworkers to free up my time and focus
As an MP, I need better ways for my campaigns to reach as many people in my constituency as possible. I think technology could help with this?
As an MP, I would like to make sure that as many people as possible in my constituency know how to participate in giving me feedback and can inform me of their views.
As an MP, I would like to have current information and insights about societal trends and local issues so that I can be well informed when representing my constituents
Staff
As a caseworker, I would like to change the ways I deal with mass campaign emails and postcards so that I can respond more efficiently to campaigners
As a caseworker, I want to be able to assess the satisfaction of cases we respond to so that I can improve my effectiveness in future cases
As a caseworker, I would like to be using the most suitable tools and be using them appropriately so that I am able to best support my MP and their constituents with casework
As a team, we would like know about and use the best ways of communicating with constituents so that we can help them to meet with the MP if it's appropriate
As a team, we want to know what new technologies might be available to us so that we can better share information and engage with constituents
As a team, we want to know that how we are communicating is secure so that we can protect private information about our constituents.
Citizens
As a citizen, I want to know what my MP can do for me and when I'm better off talking to someone else so that I know when they can best help me with an issue.As a citizen, I want to know about my elected officials so that they can help me
As a citizen, I want to be able to contact my MP using the methods I choose so that I'm using methods that I'm comfortable with
As a citizen, I want my MP to understand local issues so that I feel represented
As a citizen, I want to know what my MPs views are on different issues so that I can contact them when there's an issue I would like to speak to them further about